The 'Cardholder' is the person to which a payment card has been issued and is personally named on that card.

The 'Donor vehicle' is the vehicle from which the registration mark is being transferred

The 'Recipient vehicle' is the vehicle to which the registration mark is being transferred

The 'Assignment' is the transfer of the vehicle registration mark from an official government holding certificate to a vehicle.

The 'Transfer' refers to the process of moving a vehicle registration mark between vehicles.

The 'Registration Mark' is the unique letter and number combination issued and authorised by DVLA Swansea, which is to be displayed in order to identify the vehicle.

The company deals in the 'Rights to display' vehicle registration marks. These rights are the tradable commodity and it is the keeper of the vehicle or purchaser named on a certificate of entitlement who has control over these rights, granted them by the Government.

The 'Number or License Plates' are the physical plastic (acrylic) or metal plates which will be fixed to the vehicle displaying the registration mark

The 'DVLA Cherished Transfer Scheme' is the scheme which the Government Department of Transport has created through the Driver and Vehicle Licensing Agency, to allow the public to transfer the rights to vehicle registration marks upon compliance with specific rules and payments of prescribed fees.

The 'Government Fees' are fees payable to the DVLA for the assignment and transfer of vehicle registration marks or for certificate extensions and amendments. They do not presently attract VAT.

The 'License disc' (also known as the tax disc or road fund license) is confirmation that the current road fund tax has been paid for the vehicle.

The 'MOT Certificate' is the Ministry of Transport Test Certificate of road worthiness of a vehicle. Vehicles in mainland UK require such a certificate once they are 3 years old and (if registered) in Northern Ireland, once they are 4 years old.

TERMS & CONDITIONS

The jurisdiction of these terms and conditions is those enforceable by a court in England and Wales under English Law and applies to all business carried out by the Company.

The Company agrees to supply vehicle registration marks subject to availability, value added tax (where applicable) and payment of Government fees, at all times .

Order process-Payments

1. The Purchaser can place an offer to purchase the rights to a registration mark on line or over the telephone. This offer must be accompanied by a payment of either a deposit (minimum £100.00 or 10% of total purchase price, whichever is the greater sum) or the total purchase price.

2. The payment of a deposit will guarantee that our office does not sell the registration mark to anyone else but it does not prevent the seller selling the registration mark through another agency or withdrawing it from sale. The transfer/assignment cannot commence until the full payment balance is received. The receipt of a deposit or full payment is considered to form the basis of a binding agreement to proceed with the purchase.

3. The company cannot be held responsible for any disappointment or losses relating to the seller declining offers to purchase, choosing to sell the registration mark more quickly elsewhere, or withdrawing it from sale for whatever reason. If the sale does not proceed for any reason of failure on the part of a seller then a full refund will be given.

4. Our work commences as soon as a payment has been received. The deposit/payment is deemed to have been received when your credit or debit card payment has been authorised by our clearing bank or in the case of a cheque, when cleared funds reach our account. Payment balances must be received within 28 days of the first payment unless other payment terms are agreed by an authorised representative of the company, in writing. In every event a transfer will not be concluded by the Company until full settlement is received.

5. In the event that final balances are not received within this period then the company reserves the right to cancel the sale agreement and retain the deposit monies to cover administrative and remarketing costs. Overdue balances will be subject to interest charges at the rate we incur them from our bankers, from the date of your order. Interest rates can vary and will be applied to your account on a daily basis. If the Purchaser fails to honour their contract to purchase the Company reserves the right to pursue the Purchaser for their loss in administration costs and also profit, if the deposit is not sufficient to cover this.

6. The company accepts most modern and traditional methods of payment employing the highest level of security checking available. If the company suspects that an order has been fraudulently placed then it reserves the right to cancel the order and inform the police without further notice .

Order process-Order details

7. The company takes offers for the rights to vehicle registration marks over the internet and on the telephone. The company reserves the right to record all telephone conversations for security and training purposes and make copies of telephone conversations available to third parties at our discretion and upon payment of a fee (presently £30 plus VAT).

8. Any information collected from the Purchaser, whether by the completion of an online form or by way of a telephone conversation, will be used in good faith to form the basis of a legally binding contract. It is therefore the sole responsibility of the purchaser to provide accurate information when required to do so. The company cannot be held responsible for costs incurred or losses due to inaccuracies or mistakes on the part of the Purchaser.
Purchasers are therefore advised not to place their order before being certain of the information they are providing.

9. The details given for the ‘Keeper’ of the receiving vehicle must match the V5 vehicle registration document (logbook) details at the time of the transfer, for the transfer to succeed. If the Purchaser gives the Company the wrong keeper details (during the order process) then they can be changed, upon payment of a government fee of £25 and a Company administration fee of £25. Such changes can take up to 3 weeks to process by the government.

10. To avoid the risk of misunderstanding our telephone advisors will always use the Standard English phonetic alphabet to pronounce the letters of registration marks so that they are not misunderstood.

11. In the case of credit or debit card payments if the Purchaser is not the cardholder then confirmation of the cardholders' permission having been obtained to use their payment card, will be requested and must be supplied in order to proceed.

Order process-distance selling

12. Under the Distance Selling Regulations the Company must inform all Purchasers that our service begins immediately upon a payment being taken, subsequently, no cooling off period or refunds are given as we enter into legally binding contracts with the Ministry for Transport and our number plate manufacturers on your behalf, which cannot be changed or cancelled.

13. If a Purchaser feels they have made an error and wish to change their mind then their only remedy will be for them to instruct the Company to offer their registration mark for sale.

Transfer /Assignment process

14. The Company will always use its best efforts to process transfers and assignments of registration marks as quickly as possible but no guarantees of time frames for such processes can be given due to the chance of unforeseen circumstances. Therefore any time frames mentioned are typical times given for guide purposes only.

15. The Purchaser agrees to supply any documentation and fees required by the company in order to complete the transfer/assignment within 25 days unless otherwise agreed in writing, by an authorised representative of the company. The Purchaser agrees that if they delay the transfer/assignment in any way without such prior arrangement then the Company will be entitled to re-imbursement from them of any fees incurred as a direct result e.g. fees for placing the registration mark on retention with the government.

16. Purchasers understand and agree that transfers to or from vehicles registered in Northern Ireland can involve more than one Government Office and fee, plus extended transfer times, as described fully on our website. The Purchaser of an Irish registration mark assigned to a vehicle registered with the DVLNI (Driver and Vehicle Licensing Northern Ireland) office will be required to commence their registration mark transfer from the donor vehicle within 28 days unless prior arrangements have been made and authorised in writing by a representative of the Company.

17. The Purchaser understands that registration mark transfers and assignments can be refused or rejected by the government for reasons beyond the control and responsibility of the Company and so, although rare, failures can occur.
Provided the Purchaser has complied with all requests for information, monies and documentation in a timely fashion as required by the Company and can be shown to not having contributed to the failure of a transfer or assignment in any way, then they will receive a full refund, should a transfer or assignment failure occur.
If a Purchaser has contributed to the failure then the Company will not be able to offer the Purchaser any refunds.

18. It is the responsibility of the Purchaser to inform the Company (in writing) of the Purchaser’s intention to transfer or retain a registration mark presently assigned to their receiving vehicle, prior to the commencement of the transfer and to submit the appropriate transfer and administration fees. The Company cannot be held responsible for any loss due to the neglect of the Purchaser in this regard.
Liability for actions of third party suppliers

19. The Company acts in good faith throughout the transaction and is beholden to the seller for supplying documentation, the government for carrying out the transfer with due diligence, the postal service for delivering documentation accurately and electronic communication systems. Consequently the company cannot be held responsible for any disappointment due to failure of performance on the part of such third parties or systems, over which it has no control.

Government holding certificates

Where a registration mark is being held on an official certificate the Purchaser understands that:-

20. amendments can be made to add or change the nominee's name upon payment of a government fee (presently £25*) together with a Company administration fee (presently £25*) and that the Purchaser should allow 21 days for processing such a change through our offices.

21.such certificates are valid for 12 months and require renewal on an annual basis before the expiry date printed thereon, by way of payment of a government renewal fee (presently £25*) together with a Company administration fee (presently £25*) and submission of the certificate (if held by the Purchaser) to the Company's offices no less than one week before the expiry date.

22.that the Company cannot be held responsible for any loss due to the failure of the purchaser in assisting the Company to renew their certificate in time, with or without a reminder from the Company to do so.

23. that it is the Purchasers' responsibility to ensure the Company is kept up to date with the Purchasers' address and contact details so that they may be reminded of their renewal obligations. The Company cannot be held responsible for any losses incurred by the Purchaser if that Purchaser cannot be contacted or refuses to reply to correspondence sent them by the company, in a timely fashion.

24. that failure to pay the necessary renewal and administration fees before the certificate expiry date will result in loss of the Purchasers' or Nominees rights to the registration mark and the Purchaser will not be entitled to any reimbursement of the monies or any other costs incurred in its purchase. The Company reserves the right to pay the renewal fees and assume ownership of the rights to the registration mark in this instance.

*All fees are subject to change from time to time.

Government regulations

25. It is not possible to make a vehicle appear younger than it is by transferring or assigning a younger registration mark to it. For example an X prefixed registration cannot be transferred or assigned to a D prefixed registered vehicle. Our website alerts all purchasers to this fact and explains the transfer regulations for each mark viewed, to help prevent mistakes being made by Purchasers. All purchasers should consult the registration documents for their vehicle if they are not sure when it was first registered. The first registration date of imported vehicles is classed as the date of manufacture. The Company cannot be held responsible for any loss due to the failure of the purchaser to check the date of manufacture or first registration of the vehicle in order to determine it’s eligibility to display a dated registration mark.

26. Transfers or assignments will not be allowed by the Government if the identity or age of the receiving vehicle is unclear from the registration and chassis records.

27. Transfers or assignments will not be allowed by the Government to or from Q registered cars.

28. Vehicles must be subject to an MOT/HGV test. Non-testable vehicles such as tractors, steam rollers and milk floats, for example, are outside the scope of the Government Cherished Transfer Scheme. Only testable vehicles can participate in transfers and retentions and valid test certificates must accompany applications (if required due to the age or type of vehicle)

Other

29. The Company will always provide a full refund to Purchasers who, through no fault on their part suffer a failed purchase, transfer or assignment. However the Company's liability will be limited to this full refund and not extended to claims for damages, interest on monies lodged with us, loss, expenses or disappointment.

30. In the event that any of the Company's terms and conditions of business is rendered unenforceable or invalid in a British court of law then this alone will not affect the validity or enforcement of the remaining terms and conditions.

31. The Company supplies the physical plastic 'number' or 'license plates' as a separate customer option. The Purchaser agrees not to display these new license plates until a replacement tax disc bearing the same mark is also affixed to the vehicle, in compliance with the law.

32. The Company is keen to uphold the laws relating to the correct display of vehicle registration marks and reminds Purchasers that they should not buy such marks with the intention of miss-spacing or misrepresenting them on their number plates. The Company will not entertain any claims by Purchasers for refunds or compensation due to confiscation of vehicle registration marks or fines by the government for them breaking these laws.

33. The Purchaser understands and agrees that they are to be bound by the rules and provisions of the government's Cherished Transfer Scheme.

34.The Company reserves the right to make refund payments using the same method the payments were originally made by the Purchaser.

35. For some registration marks there will be two transfer options for the Purchaser to choose from at two different prices. The Purchaser understands that should they choose the more expensive full transfer option, they are not eligible for a refund should they subsequently change their mind and require the less expensive self transfer option. This is due to the fact that a substantial amount of the administrative work is carried out as soon as the Purchaser’s instructions are received.

Customer Complaint Procedure

Please telephone Customer Services on 0845 055 0545.

Our Customer Service Advisors will ask you about the nature of your complaint and do their best to resolve the problem whilst you are on the phone. If this is not possible we will agree on a course of action with you.

You may also submit your complaint in writing to:

Customer Care Department
VRM Swansea, PO BOX 465, Swansea, SA1 8YN.

Or via an e-mail enquiry to info@plates4less.co.uk

During any communications, we will protect the privacy of the information that we hold about you. We may have to ask you security questions to confirm that we are speaking to the right person. Please quote the registration mark or any other reference you may have at the beginning of your conversation or letter.

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