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I'm absolutely thrilled with my new registration - Shirley, Manchester
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Plates4less kept everything a secret until Jackie's birthday, she was really surprised and delighted! - Linda, Wakefield
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Highly recommended...best price, great service - Brett, Belfast
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Speedy service and first rate customer care, thanks! - Tom, Sheffield
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Love my new plate, thanks for making it so easy! - Amy, London
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Customer Complaint Procedure

If you require clarification regarding any aspect of your private plate purchase, or if you have any queries, these can be addressed immediately over the telephone during office opening hours on 01792 477316; our friendly, fully trained customer advisors will do their best to help you and resolve any issues.

If you would like to make a formal complaint, we request that you do so in writing, either by email or letter, so that we can fully and accurately investigate your case. Please give us the main points of your case as well as the Registration Mark and the names of any personnel you may have already dealt with.

The email address for formal complaints is administration@plates4less.co.uk and our postal address is: VRM Swansea Ltd., PO Box 465, Swansea, SA1 8YN.

We aim to acknowledge formal complaints within 24 hours of receipt, Monday to Friday and to respond within 10 working days. In complex cases, we will ensure updates are sent every 10 working days and will provide a final response within 8 weeks. The formal complaint will be dealt with by a manager or senior member of our personnel. Our written responses will include point by point coverage of your complaint as well as listing the outcomes of any necessary internal investigations and any actions taken.

In the unlikely event that we are not able to resolve the case to your satisfaction we reserve the right to employ the services of an independent mediator or arbitrator.

If your complaint is related to finance and you are not happy with our final response, or if we have been unable to resolve your complaint within eight weeks, you may have the right to refer the matter to the Financial Ombudsman Service:

Address: Exchange Tower, London E14 9SR

Tel: 0800 023 4567 (free of charge) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers) or 020 7964 1000 (calls using Relay UK).

Website address: https://www.financial-ombudsman.org.uk/

Please be aware that complaints must be referred to the Financial Ombudsman within a maximum of six months of our final response to you.

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